Mithril - Instances are currently unreachable in us-central2-a – Incident details

All systems operational

Instances are currently unreachable in us-central2-a

Resolved
Major outage
Started 4 months agoLasted about 21 hours

Affected

Regions

Major outage from 2:22 AM to 3:22 AM, Operational from 2:22 AM to 6:03 AM, Major outage from 3:22 AM to 4:34 PM, Partial outage from 4:34 PM to 11:30 PM

us-central2-a

Major outage from 2:22 AM to 4:34 PM, Partial outage from 4:34 PM to 11:30 PM

us-central2-b

Operational from 2:22 AM to 6:03 AM, Major outage from 6:03 AM to 4:34 PM, Partial outage from 4:34 PM to 11:30 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you encounter any issues please reach out to support.

  • Monitoring
    UTC
    Monitoring

    Instances are beginning to recover as teams continue working to restore the underlying infrastructure. We expect additional instances to become accessible as recovery progresses. The current estimated recovery time remains 5 PM PT.

  • Update
    UTC
    Update

    Teams are continuing to work on a fix for this incident. The estimated recovery time is 5pm PT. We will update you as we know more.

  • Update
    UTC
    Update

    Onsite teams and ISP partners are actively working on resolving the issues.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    Our team has confirmed an outage affecting both our primary and failover ISPs. We are actively investigating the root cause and working with them to implement mitigation as quickly as possible.

  • Update
    UTC
    Update

    Our onsite team is actively working on identifying the issue and a fix. We'll share updates when we know more.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.